Every cost on a named account
Attribute all agent spending to a named account and cost center, so that someone answers for every cost.
- Risk addressed
- Spending that nobody answers for
- Key metric
- Share of agent spend attributed to an account
What each tier requires
- Tier 1 Exploratory
Experiments charge to the team's sandbox budget. - Tier 2 Operational
Every agent's spending lands on a named cost center. - Tier 3 Critical
Each piece of work records the account that pays for it. - Tier 4 Strategic
Attribution is reconciled with suppliers' invoices each month.
- Evidence
- Cost records by account, and the reconciliation with invoices.
- Who may check it
- Internal audit and an outside auditor.